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Bought a 2013 Jetta recently. The aux option on the radio has never worked. I've taken it in twice. The first time they said to come back the following Monday. The second time they actually had the nerve to tell me to go to our local Volkswagon dealer. Ha! I bought...
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#495364
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I think if more people knew about this site, others would be hundreds of posts . I have dealt with this company for years and have had nothing but problems with the sales staff continuously..why do I go back you ask? Plain and simple the service dept...for one they...
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#468712
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AFTER BUYING SEVERAL BRAND NEW CARS FROM RK TOYOTA, ALWAYS BEEN HAPPY WITH THE SERVICES AND ALL MANAGEMENT TEAM, BUT THIS TIME I GOT THE WORST FINANCING MANAGER (MARVIN THOMPSON) EVERY, HE'S A d***, RUDE, UNPROFESSIONAL, AND AS LONG AS HE STAYS AT rk THAT WILL BE MY...
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Anonymous
Wales86

Had the same experience with this guy, and with Hank Simons, total *** holes, actually every person i have dealt with at RK was rude and unprofessional, i am really unhappy wi...

tomkline
tomkline

Dear Sir/Ma'am, I read your post and wanted to respond. I am sorry that you had a bad experience with Marvin. I apologize to you. Please, if you would call me on my direct di...

#435805
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2013 Chrysler 200 Review

RK Toyota
#587104
3.7
Details
We purchased a 2013 Chrysler 200 in October and had to get the sales manager to approve installation of new brakes all the way around. Also went back to discover business has been sold to priority toyota without any notice to us, so needless to say we purchased extended warranty that is now not valid! I'm not going to stop here, but I don't have enough room!
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In march 2009 bought toyta yaris..i traded 2001 lincoln and still owe balance on lincoln. Rk will payoff balanced owed. They had me signed to pay balance. They fixef up auto and sold it and made profit. I paid half and now garnishing my pay. Tje general finance...
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tomkline
tomkline

Dear Anonymous, Thank you for your comments. I would like to help you with your situation, and I am in a position to do so. When you have a moment, please call me on my d...

#426190
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Bought a car from RK in Hampton..got it home found parts missing...discrepancies on the car fax..including color and mileage...decided I didn't want to put my daughter I. This....general mgr on Schneider told me he didn't care I had bought 4 vehicles from there...
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tomkline
tomkline

Dear Anonymous, Thank you for your comments. I am glad that I was able to help make things right for you. I am sorry that your experience was not satisfactory, the first ...

#391910
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Thank you John Malaspina had a nice talk and glad we could resolve the matter,I am sorry things had to get to the point that it was, Again Thank you, I will be going to rk service dept one day next week to have them do a check on my car that we talked about, and I will...
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#385690
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well RK got my gap ins, for a price that i am happy with they wanted me to revise what i had said before that it was a misunderstanding well it wasn't i know what was said, wrong is wrong and right is right, we have bought 3 cars there since 2005 and i am sorry but...
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Anonymous
Tom Kline

Dear Anonymous, If you are not happy, I want to help you. I am the Controller of the organization and I want you to be 100% satisfied. I apologize that we have not met ...

#376385
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when i went to one of the employees and asked if they would pay for my gap ins, the guy told me he would split it i said ok so the his story changes and says that he told me he would give me a % of the profit, i know what he said, he called me a lier without saying it...
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tomkline
tomkline

Dear Anonymous, As a part of the management team, I would like to help you personally with your GAP insurance issue. I am sorry that you have had any difficulty, at all. ...

#374687
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Recently bought a car from RK toyota Scion in Hampton VA and since the 30 day temp registration is expired, they have gotten NOTHING done in the form of closing the deal with the PREVIOUS owner of the car that traded it in, apparently there is financing issues on HIS...
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incircles
incircles

Although we had issues with RK Toyota in Hampton Tom Cline stepped up as soon as he was aware of the problem. He worked diligently to correct the issues and I am satisfied no...

Anonymous
I Apologize For Your Trouble -

Dear Incircles, I saw your post this morning and wanted to be prompt in responding to you. I am sorry that you have had trouble. I want to help you and I want to fix th...

#308680
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Contact RK Toyota

Mailing Address:
RK Auto Toyota
2301 West Mercury Blvd
Hampton, VA 23666
Phone:
(757) 838-5000
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I purchased a small suv from rk toyota 2 years ago. i liked the truck it was nice to look at but didn't know it had a lot of major problems. i was young and it was my first time buying from a dealership and the salesman was aware of that. so i test drove it and it had...
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Anonymous
Mr. J

I just bought my second vehicle from RK today. The first was a 2007 Silverado which I purchased in 07 from RK Chevy in VA Beach, which I got a very good deal on and probably ...

Anonymous
Your Special Situation

Ms. Smith, I have researched the history on your account. Due to your special situation, please call me directly at 431-6507. Sincerely, Tom Kline Controller

#221532
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